C1 English Customer Service

Company Description Raya CX (RAYA Customer Experience) delivers next-generation business process outsourcing and customer experience management services for clients across multiple industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company operates from competitive and highly skilled labor markets to provide scalable, high-quality support. Raya CX’s solutions are driven by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a diverse, performance-focused environment with opportunities to grow in international customer experience roles. Role Description The C1 English Customer Service role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling inbound and outbound customer interactions in English, including responding to inquiries, resolving issues, and providing accurate information about products and services. Team members will use multiple communication channels such as phone, email, and chat while adhering to performance, quality, and professionalism standards. Responsibilities include documenting customer interactions, following established procedures, escalating complex cases when needed, and maintaining up-to-date knowledge of client offerings and policies. The role also requires collaborating with supervisors and peers, participating in training and coaching, and contributing to a positive, customer-focused work environment. Qualifications Strong English communication skills (spoken and written) and the ability to interact clearly and professionally with international customers.Customer Service experience, including handling inquiries, complaints, and technical or account-related support in a structured environment.Background in English Teaching or Training is beneficial for understanding language nuances and supporting quality communication.Translation skills are an advantage for accurately conveying information between English and other languages when required.Ability to work on-site in Qesm 1st 6 October on a full-time schedule, including potential shifts, weekends, or holidays as needed.Strong problem-solving skills, attention to detail, and the ability to follow processes while adapting to changing customer needs.Comfort with using computers, CRM tools, and communication platforms; previous BPO or contact center experience is a plus.High school diploma or equivalent required; a bachelor’s degree in languages, communications, or a related field is preferred.