Customer Service Representative-Wave0 | C1 English Graduates

Company Description TP Career is a talent and recruitment partner focused on connecting skilled graduates with impactful roles in customer-focused organizations. The company collaborates with employers that value professional development, communication excellence, and strong service standards. TP Career supports candidates with guidance throughout the hiring process, helping them find roles that match their language proficiency and career goals. The organization promotes inclusive hiring practices and offers opportunities to grow in dynamic, fast-paced environments. Role Description The Customer Service Representative – Wave0 | C1 English Graduates role is a full-time, on-site position based in Qesm 1st New Cairo. The role involves handling customer inquiries via phone, email, or chat, providing accurate information, and resolving issues in a timely and professional manner. Daily tasks include managing customer accounts, documenting interactions, following established procedures, and escalating complex cases when necessary. The representative is expected to maintain high levels of customer satisfaction, demonstrate empathy, and ensure a positive customer experience. Collaboration with team members and adherence to performance metrics and quality standards are also core aspects of the role. Qualifications Strong customer service and customer support skills, with the ability to handle inquiries and resolve issues effectively.Ability to maintain customer satisfaction and support a positive customer experience across different communication channels.C1-level English proficiency (spoken and written), with clear communication and active listening skills.Ability to work on-site in Qesm 1st New Cairo on a full-time schedule, with reliability and punctuality.Comfort with using computer systems, CRM tools, and basic office software to document and track customer interactions.Problem-solving mindset, patience, and resilience in dealing with a high volume of customer contacts.Previous experience in a customer-facing or contact center role is an advantage, but strong service orientation and willingness to learn are highly valued.