English Customer Support Representative

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s specific business needs and help them focus on their core operations. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The company places strong emphasis on service quality, human capital, and the use of state-of-the-art technologies. Its culture is built on transparency, flexibility, integrity, and a commitment to exceeding client expectations. Role Description The English Customer Care Representative is a full-time, on-site role based in El Abasia El Qeblia. This role focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and complaints. The representative will provide clear information about products and services, troubleshoot issues, and escalate complex cases as needed, while maintaining detailed records using internal systems and tools. Daily tasks include following established procedures, meeting performance and quality targets, and contributing to continuous improvement in customer experience. The role also involves collaborating with team members and supervisors to share feedback from customers and support a positive, service-oriented environment. Qualifications Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries professionally and efficiently.Skills in maintaining and improving Customer Satisfaction and Customer Experience through empathetic communication and problem-solving.Previous work as Customer Service Representatives or in similar customer-facing roles is strongly preferred.Strong English communication skills (spoken and written), with clear, courteous, and structured language.Ability to work on-site in El Abasia El Qeblia on a full-time schedule, including potential shifts, weekends, or holidays as required.Proficiency in basic computer applications and CRM or contact center systems; ability to learn new tools quickly.High level of reliability, attention to detail, and resilience in a fast-paced contact center environment.Secondary education certificate or higher; prior BPO or call center experience is an advantage.