IT Help Desk Technician

Job Description IT Helpdesk Specialist Arabco International Group | Cairo, Egypt | Full-Time, On-Site About Arabco International Group Founded in 1977, Arabco International Group is a Cairo-based trading company specializing building materials and related commodities. Through a unique business model connecting supply and demand across the trading, shipping, and production sectors of the cement industry, Arabco has built a strong global network of partners and aims to be a leading player in the international trade of cementitious and building materials. Role Overview Arabco is looking for an IT Helpdesk Specialist to join its Cairo office and support the company's day-to-day technology needs. This role is responsible for providing first-line technical support to end users, troubleshooting hardware, software, and network issues, and helping maintain reliable, well-functioning IT systems across the organization. The ideal candidate is hands-on, responsive, and comfortable managing multiple support requests in a fast-paced environment. Key Responsibilities Respond to and resolve support tickets in a timely and professional manner Troubleshoot hardware, software, printer, and network connectivity issues Install, configure, and maintain desktops, laptops, and peripheral devices Set up and manage user accounts and permissions via Active Directory Support Microsoft Office 365 and related productivity tools Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN) Maintain accurate documentation of incidents, resolutions, and recurring issues Escalate complex or unresolved issues to appropriate teams or vendors Maintain IT inventory and ensure equipment is properly tracked and serviced Contribute ideas and feedback to improve IT support processes and service quality Job Requirements Qualifications Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role Hands-on experience troubleshooting hardware, software, printers, and network connectivity Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory Familiarity with ticketing systems and IT service management processes Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Experience installing, configuring, and maintaining desktops, laptops, and peripherals Strong problem-solving, analytical, and communication skills Ability to work independently and manage multiple support requests efficiently Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus