IT Support Assistant

Description (Saudi National Only) Grade: GG06 Location: Riyadh Working hours: full time Advert closing: 27/08/2026 Responsibilities: ▪ Provide onsite IT support to users within the Electronic Warfare Facility ▪ Troubleshoot hardware, software, and network issues across desktops, printers, and peripheral devices. ▪ Maintain operating systems, applications, and endpoint security tools. ▪ Support user account management, permissions, and access requests in accordance with System operation policies. ▪ Monitor system performance and proactively identify potential issues. ▪ Respond to and resolve service desk tickets within agreed SLAs. ▪ Assist with network connectivity troubleshooting ▪ Maintain accurate documentation within the Configuration management tool. ▪ Coordinate with external engineering teams for escalation and resolution of complex technical issues. ▪ Ensure compliance with the customer’s IT security and operational procedures. ▪ Support routine maintenance activities, patching, and system updates. ▪ Provide user guidance and basic training when required. ▪ The role holder is responsible for taking reasonable care of their own health and safety ensuring high standards for safety, health and environment (SHE) in our organisation are maintained. This includes; co-operating and following all reasonable instruction, information and training; reporting work-related hazards or incidents and using all equipment for the purpose intended. More detailed responsibilities are captured within the Company Health & Safety Policy (759/OF/016) and the Company Environmental Policy (759/OF/029). Job Requirements: ▪ Saudi National (required) due to access requirements for Saudi Eyes Only networks. ▪ Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field. ▪ 2–5 years of experience in IT support, service desk, or system administration roles. ▪ Strong troubleshooting skills across Windows-based environments. ▪ Experience supporting enterprise IT environments and end users onsite. ▪ Basic understanding of networking concepts (TCP/IP, DNS, DHCP). ▪ Ability to work independently in a customer-facing environment. ▪ Strong communication and documentation skills in English and Arabic SAUDI NATIONAL EMPLOYEE BENEFITS In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership. BAE Systems BAE Systems has a heritage of commitment to the Kingdom of Saudi Arabia. For 50 years, we have provided the platforms and services that support the Saudi armed forces to defend the interests of the Kingdom. In support of the Saudi Arabia National Objectives, we’ve invested heavily in the development of Saudi people, technology, infrastructure and local companies in the defence supply chain. Our investments have helped to develop the Saudi defence industry as well as developing a skilled and highly productive workforce. (BAE Systems KSA is committed to the full inclusion of qualified people with disabilities. As part of this commitment, BAE Systems KSA will ensure that persons with disabilities are provided with reasonable accommodation during the job application or interview process, and or to perform essential job functions). Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals..