Mission-Critical Help Desk Technician — Tier I, Riyadh

Trace Systems is hiring Help Desk Technicians in Riyadh, Saudi Arabia to be the first point of contact for users on classified and unclassified networks. Technicians diagnose, document, and escalate issues to the proper teams while sustaining ticket ownership. Ideal candidates have 3+ years of help desk experience, DoD 8140 qualifications, and a clear track record in customer service, problem solving, and professional communication with government personnel.