Parts Sales & Service Representative

Job Title: Parts Sales & Service Representative (PSSR) Location: Riyadh Company: SBU of Abunayyan Holding Company Department: Spare Parts Sales / Aftermarket Services Industry: Heavy Machinery | Construction Equipment | Industrial Equipment About the Role We are seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join our Aftermarket team. The successful candidate will be responsible for driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction. The role serves as a critical link between customers, service teams, and parts operations, helping maximize aftermarket revenue while delivering timely technical and commercial support. The incumbent will also provide leadership and support to the PSSR team and contribute to the achievement of sales and profitability objectives. Key Responsibilities Parts Sales & Aftermarket Support Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers. Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction. Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions. Provide technical assistance and product recommendations to customers and service personnel. Support the achievement of parts sales targets, revenue growth, and profitability objectives. Service Operations Support Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories. Process service-related parts requests efficiently to minimize equipment downtime. Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities. Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders. Notify service teams upon receipt of special-order or backordered items. Customer Relationship Management Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts. Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty. Address customer inquiries, concerns, and complaints in a professional and timely manner. Deliver exceptional customer service and act as a trusted advisor on parts and service solutions. Collect customer feedback and market intelligence to improve service delivery and business performance. Key Account Management & Team Support Support and guide the PSSR team in achieving sales objectives and closing business opportunities. Manage strategic and key customer accounts to drive long-term business growth. Assist in developing account plans and aftermarket sales strategies. Collaborate with management to identify opportunities for customer retention and market expansion. Commercial & Administrative Responsibilities Prepare quotations, pricing proposals, and commercial offers in accordance with company policies. Ensure compliance with cash, credit, and payment processing procedures. Maintain accurate customer records, sales reports, and transaction documentation. Monitor customer purchasing trends and proactively identify opportunities to increase sales. Qualifications & Experience Education High School Diploma, Technical Diploma, or equivalent qualification. Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage. Experience Minimum 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field. Experience within Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred. Proven track record in customer relationship management and aftermarket sales.