Personal Assistant

Company description Accor Hotels & Resorts We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. Job description Administrative and coordination Manage the General Manager’s diary to coordinate meetings/appointments, and to ensure smooth running of such meetings Screen/handle telephone calls, appointments, mails and emails and take action accordingly Take minutes at the Executive Committee Meeting Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager Prepare and manage correspondences with internal and external parties for General Manager’s signature Attend to requests from divisional, corporate or owners offices and facilitate it accordingly Attend to residents/patrons’ special requests or complaints that are directed to the General Manager Coordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc. Maintain systematic up-to-date filing and tracing systems Maintain and update Executive Committee and Department Heads’ personal files kept in the General Manager’s office Maintain and update Executive Committee and Department Heads’ leave record Maintain and update ‘Manager-On-Duty’ schedule Prepare monthly financial data reports Maintain confidentiality of sensitive matters/issues Manage and upkeep the functionality and cleanliness of the office Ensure adequate stock of office stationery Maintain a high level of professionalism and project a positive image of the organization. Other responsibilities Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the management Qualifications Knowledge and experience Diploma education Minimum 8 years of secretarial experience with at least 5 years serving the senior management level Excellent reading, writing and oral proficiency in English language Good working knowledge of MS Excel, Word, & PowerPoint Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Well-presented and professionally groomed at all times Additional information At least 2 years of experience in the same position in five-star hotels and international hotel chains Must have spent at least 3 years in the same job in an international hotel chain