Product Support Technician

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description Our business is divided into three areas - Service, Industrial Equipment and Port Solutions. Konecranes Lift Trucks is a business unit within the Port Solutions business area, a global leader in container handling solutions. We provide a complete range of heavy-duty lift trucks, combining robust engineering, smart technologies, and reliable performance to support customers across ports, terminals, logistics hubs, and industrial operations worldwide. We are looking for a Product Support Technician to join our local team in Dubai and strengthen our technical capability across the Middle East & Africa region. In this role, you will support dealers and customers by delivering technical training, ensuring high-quality assembly and commissioning, and providing expert troubleshooting for Konecranes Lift Trucks and Liftace products. You will play a key role in maintaining product quality, improving technical knowledge across the network, and supporting future business growth. Key responsibilities: Develop the technical skills and product knowledge within the dealer networkTrain and guide dealers on assembly and commissioning processes for Konecranes Lift Trucks and Liftace productsPerform assembly, commissioning, and inspections when requiredDeliver classroom and hands-on technical training for customers and dealersInstruct end-users’ operators and technicians on safety, functionality, operation, and maintenanceProvide troubleshooting support both on-site and remotely (phone/email)Supervise field activities to ensure compliance with safety, quality, and operational standardsVerify that products meet specifications and quality requirementsIdentify and report non-conformities and technical issues in a clear and standardized mannerVisit customers and dealers to provide technical advice and support product performanceEnsure correct interpretation and application of Konecranes Warranty Policy Qualifications Degree in Mechanical, Electrical, or related Engineering fieldExperience in heavy equipment, material handling, or industrial machineryStrong troubleshooting and diagnostic skillsExperience in technical training or field service is an advantageCustomer-oriented mindset with strong communication skillsWillingness to travel across the MEA regionLocation: Dubai with regular travels to Middle East & Africa Work set-up: hybrid Additional Information What We Offer We offer you a challenging and interesting position in a truly global and multicultural environment, with opportunities to grow along the position and the company – an exciting job in a highly motivated and skilled team, working at the corporate level. We offer you an interesting position in global multicultural environment, with opportunities to grow along the position and the company. We are constantly looking to improve the wellbeing of our employees at work as well as on leisure time. We offer our employees a flexible work environment tailored to your life situation as well as performance-based incentives, health insurance, end of service benefit (EOSB) in accordance with the UAE labour law and to take part in the employee stock ownership program. How to Apply If we have sparked your interest, please submit your application in English via the Apply link by 26.07.2026 at 23h 59. We encourage interested candidates to apply as soon as possible, as applications are reviewed on a rolling basis and the recruitment process will close once a successful candidate has been selected. Please note that relocation assistance is not available for this position. As such, we can only consider candidates who are currently located in the country and possess the required work authorisation. For further information about the position, please contact Senthil Rajakumaran, Product Support Manager for Lift Trucks email: senthil.rajakumaran (at) konecranes.com Any questions about the recruitment process, please contact Katre Laan, Global Talent Acquisition Team Lead, katre.laan (at) konecranes.com Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.