Guest Relations - Receptionist

We are seeking a dynamic, customer-focused individual who can combine front desk reception duties with proactive sales and lead management to help grow our client base.

Key Responsibilities:

• Warmly welcome clients, manage check-ins/check-outs, and ensure a professional front desk experience.
• Handle incoming calls, messages, emails, and online enquiries promptly and professionally.
• Manage leads, ensuring timely follow-up to convert enquiries into bookings.
• Maintain accurate appointment schedules and manage bookings using the clinic’s CRM system.
• Provide information on treatments, promotions, and packages to encourage bookings.
• Upsell services and products to meet individual and clinic sales targets.
• Handle payments, invoices, and basic administrative tasks.
• Ensure the reception area is always clean, organised, and welcoming.

Requirements:

• Previous experience in a front desk, receptionist, or customer service role (experience in aesthetics, hospitality, or luxury service is an advantage).
• Proven sales or upselling skills with a track record of meeting targets.
• Strong communication skills in English; Arabic is a plus.
• Professional appearance and friendly, confident personality.
• Ability to work under pressure and handle multiple tasks at once.
• Proficient in MS Office and familiar with CRM systems.