Senior Customer Service Representative

Job Title: Customer Support Specialist Location: Al-Wafa & Al-Amal, Nasr City – Cairo, Egypt Working Hours: 10:00 AM – 6:00 PM Working Days: Sunday – Thursday Education: University graduates only Experience Required: 1–3 years Key Responsibilities Handle customer inquiries professionally and efficiently Log and track customer cases using follow-up systems and tools Coordinate with marketing and sales teams to resolve issues related to registrations or payments Ensure communication quality and respond to customers in a timely manner Requirements Proficiency in computer usage and fast typing skills Excellent communication and interpersonal skills Positive attitude and strong customer service orientation Ability to work in a team and take responsibility Benefits Medical insurance Supportive work environment Opportunities for professional development and career growth