Bilingual Customer Service Representative

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions to businesses worldwide. The company specializes in creating seamless customer experiences across diverse industries through high-quality call center services. A visionary team, advanced technology, and a strong client-centric approach drive the organization’s reputation as a trusted partner for scalable customer support. Innovative Work Solutions is committed to redefining flexibility, professionalism, and excellence in every interaction. Team members join a dynamic environment that values innovation, performance, and long-term client success. Role Description This is a full-time, on-site role based in Cairo, working within a call center and customer support environment. The role involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information in a clear and professional manner. Responsibilities include documenting customer interactions, following established workflows, and escalating complex issues to the appropriate teams when necessary. Team members are expected to meet performance targets, adhere to quality and compliance standards, and contribute to a positive, collaborative work culture. The role may also involve using various software tools to track cases, update records, and support reporting and continuous improvement efforts. Qualifications Strong customer service orientation, with the ability to handle calls professionally and maintain a positive, solution-focused attitude.Effective verbal and written communication skills in English; additional language skills are an advantage.Comfort with using computers and call center software, including CRM systems and basic productivity tools.Ability to work in a structured environment, follow processes and scripts, and adapt to changing client requirements.Demonstrated reliability, time management, and the capacity to work shifts, including evenings or weekends if needed.Previous experience in call centers, customer support, or outsourcing environments is preferred but not strictly required.High school diploma or equivalent required; post-secondary education in business, communication, or a related field is a plus.Commitment to teamwork, respectful collaboration, and maintaining an inclusive, non-discriminatory workplace.