Customer Service

Red Basil is Hiring! | Customer Service Representative Red Basil is looking for a motivated and customer-oriented Customer Service Representative to join our growing team. Key Responsibilities:Respond to customer inquiries through phone calls, WhatsApp, and other communication channels.Manage and monitor the company’s social media accounts and respond to customer messages and comments.Handle customer complaints, feedback, and requests professionally and efficiently.Provide accurate information about the company’s products and services.Follow up with customers to ensure their satisfaction and resolve any outstanding issues.Maintain positive relationships with customers and enhance their overall experience.Coordinate with relevant departments to address customer concerns and ensure timely solutions.Monitor customer feedback and report recurring issues to management.Requirements:Excellent communication and interpersonal skills.Excellent written and verbal communication skills in both Arabic and English.Ability to write professional responses and communicate effectively with customers in both languages.Ability to handle customer inquiries and complaints professionally.Familiarity with social media platforms (Instagram, Snapchat, TikTok, etc.).Good organizational and time management skills.Previous experience in customer service is preferred.Join Red Basil and be part of our growing team!