Patient Relations Executive

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional, and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.

Key Responsibilities:

Patient Reception & Hospitality:

• Welcome, greet, and assist new and returning patients with professionalism and warmth
• Guide patients through the check-in process, ensuring a smooth and stress-free experience
• Provide essential information about clinic services, appointments, and procedures

Patient Experience & Satisfaction:

• Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well cared for
• Act as the primary point of contact for patient inquiries and concerns, providing timely and helpful responses
• Gather patient feedback to identify areas for improvement and enhance service quality

Workflow & Process Improvement:

• Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow
• Collaborate with medical and administrative teams to enhance scheduling and coordination
• Identify gaps in patient experience and propose improvements to workflows and service delivery

Coordination & Communication

• Ensure seamless communication between patients, healthcare providers, and administrative staff
• Coordinate with the operations team to ensure an efficient and welcoming clinic environment
• Assist in managing appointment scheduling, follow-ups, and patient reminders

Digital & Administrative Support:

• Utilize digital health tools and the clinic's electronic medical records (EMR) system to support patient interactions
• Handle basic administrative duties, such as updating patient records and managing appointment schedules
• Understands, follows, and supports all hospital infection control programs to ensure patient and staff safety.

Requirements

• Bachelor's degree in Hospitality, Business Administration, Healthcare Management, or a related field is preferred
• 2+ years of experience in a guest relations, front-desk, or customer service role, preferably in healthcare, hospitality, or luxury services
• Strong interpersonal skills with a patient-first mindset
• Excellent verbal and written communication skills in English (Arabic is a plus)
• Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail
• Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools