Bilingual Customer Service Agent - Retail Automotive

NAOS CX is Hiring -Customer Service Representative (Arabic & English)Job Title: Customer Service RepresentativeLocation: Giza, EgyptKey ResponsibilitiesHandle inbound customer inquiries in both Arabic and English with professionalism.Conduct outbound follow-up calls when needed.Provide accurate, timely, and courteous resolutions to customer issues.Document all customer interactions with attention to detail.RequirementsEnglish proficiency: B2 level minimum.Previous customer service experience is a plus.Ready to start immediately.Graduates.Giza residents preferred.Work Schedule & Shift DetailsMorning and rotational shifts available.Female representatives last shift ends at 7:00 PM.9 working hours per day (including breaks).2 rotational days off per week.Work Schedule & Shift DetailsFor Males ( Rotational Night Shifts): 05:00 PM 01:00 AM 01:00 AM 09:00 AMFor Females ( Fixed Morning Shift ): 09:00 AM 07:00 PMCompensation PackageMorning Shift (Females) : Base Salary: EGP 12,800(Gross) KPI Bonus: EGP 1,000 Morning Shift Transportation Allowance: EGP 2,000 Total Gross: EGP 15,800 Total Net: EGP 12,628Night Shift (Males): Base Salary: EGP 12,800 (Gross) KPI Bonus: EGP 1,000 Night Shift Transportation Allowance: EGP 3,000 Total Gross: EGP 17,300 Total Net : EGP 13,827BenefitsSocial & Medical insurance.Friendly and professional environment.Immediate hiring and onboarding.Why Join NAOS CX?Competitive salary and benefits package.Structured career growth opportunities.Supportive and professional work culture. English proficiency: B2 level minimum.Previous customer service experience is a plus.Ready to start immediately.Graduates.Giza residents preferred.