Care Centre Officer, Medical

What You Do

• Answers inbound calls as well as assist customers who have specific inquiries.
• Builds a customer-oriented focus by providing quality resolutions to customers' concerns and queries.
• Follows communication/update expectations with clients, in accordance with the policies, scheme or agreed time frames set.
• Builds customers’ interest in the services and products offered by the company.
• Provides personalised customer service of the highest level.
• Documents details of telephone conversation and actions taken.
• Corresponds with team and keep an open channel of communication.

What You Bring

• Bachelors Degree ; Medical background preferred.
• Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint)
• General internet navigation and research skills.