Customer Service Assistant

Job Description Handle incoming customer inquiries via live chat in a professional and timely manner. Identify customer needs, troubleshoot issues, and provide accurate, effective solutions. Maintain comprehensive and up-to-date knowledge of our products and services. Record customer interactions and details of inquiries/complaints in our CRM system. Collaborate with internal teams to resolve complex customer issues. Follow up with customers to ensure their problems are completely resolved and they are satisfied. Job Requirements Proven experience in a customer service or support role (1–2 years preferred). Excellent verbal and written communication skills in English. Strong active listening skills and empathy toward customer needs. Solid problem-solving abilities and a patience-first attitude. Proficiency with CRM systems (e.g., Salesforce, Zendesk) and MS Office/Google Workspace. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.