Customer Service Representative - Real Estate

Job Description Handle customers’ inquiries, requests, and complaints in a professional and timely manner. Maintain strong communication with customers throughout the different stages of their real estate journey. Follow up on customer requests and ensure proper coordination with the concerned departments. Coordinate with Engineering, Finance, Collection, Sales, and other internal departments to resolve customer issues. Handle customer requests related to contracts, payments, unit modifications, assignments, cancellations, and unit delivery. Follow up on customers’ unit delivery schedules and coordinate the handover process with the relevant departments. Maintain accurate and updated customer records on the company system/CRM. Prepare and maintain reports related to customer requests, complaints, and follow-ups. Ensure customer satisfaction by providing accurate information and effective solutions. Escalate unresolved or critical customer cases to the appropriate management level. Maintain a professional relationship with customers and represent the company in a positive manner. Job Requirements Bachelor’s degree in Business Administration, Commerce, or a related field. 1–3 years of experience in Customer Service, Must within the Real Estate industry. Previous experience dealing directly with real estate customers is highly preferred. Very good communication, negotiation, and problem-solving skills. Strong follow-up and organizational skills. Ability to handle customer complaints and challenging situations professionally. Good command of Microsoft Office applications. Experience using CRM or ERP systems is preferred. Good command of English, both written and spoken. Ability to work effectively within a team and coordinate with different departments. Detail-oriented with the ability to manage multiple customer cases simultaneously.