Customer Service/sales Representative

Job Title: Sales/Customer Service Representative Company: Italian Shoe Factory Location: Alserkal Avenue, Al Quoz 1, Dubai, UAE Responsibilities: - Provide exceptional online chat support, addressing customer inquiries and concerns in a timely and professional manner. - Utilize effective selling techniques to drive in-person sales, presenting products in an engaging and informative way. - Identify and capitalize on upselling opportunities, ensuring customer satisfaction and maximizing revenue. - Maintain an organized and clean work environment, following company policies and procedures. - Collaborate with team members to achieve sales goals and maintain a positive work environment. - Stay updated on product knowledge, trends, and promotions to better serve customers. - Address and resolve customer complaints, providing appropriate solutions and alternatives. - Manage e-commerce platforms, such as Shopify, ensuring seamless customer experience and efficient order processing. - Oversee the POS system, ensuring accurate and efficient transactions. - Assist in merchandising efforts, creating visually appealing and effective displays. - Contribute to SEO and content writing efforts to boost online presence and brand visibility. - Manage and maintain inventory levels, ensuring adequate stock and timely replenishment. - Perform financial analysis and accounting tasks, including tracking sales performance and preparing reports using QuickBooks. - Utilize Canva/Photoshop to create visually appealing marketing materials and online content. - Perform additional duties as assigned by management. Requirements: - Proven experience in sales and customer service, preferably in the retail or service industry. - Strong communication and interpersonal skills, with a focus on building relationships with customers. - Proficient in online chat support and handling customer inquiries. - Ability to upsell and promote products effectively. - Detail-oriented and highly organized, with strong multitasking and time management skills. - Team player with a positive attitude and willingness to learn and grow. - Fluent in English, both written and spoken. Pay: AED2,000.00 - AED3,500.00 per month Education: - Bachelor's (required) Experience: - customer service: 4 years (required) - Sales: 3 years (required) - Ecommerce Marketing: 2 years (preferred) - Quickbooks: 2 years (preferred) Application Deadline: 31/07/2023