Master Technician | Al- Futtaim Automotive | Automall

Job Requisition ID: 181344 About Al-Futtaim Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview of the role We are looking for an experienced Master Technician to join the Automall Used Car Preparation team in the UAE. As the workshop’s technical expert, you will be responsible for diagnosing and resolving complex vehicle issues, supporting technicians with technical guidance, and ensuring repairs are completed correctly the first time. You will play an important role in improving workshop quality, productivity, efficiency, and customer satisfaction while ensuring all work is carried out in line with manufacturer standards. What you will do • Diagnose complex mechanical and technical vehicle issues and recommend the appropriate repair solution. • Support junior and senior technicians with troubleshooting, diagnostics, and repair • Provide expert guidance on difficult or recurring vehicle concerns. • Ensure repairs are completed correctly the first time and help reduce repeat repairs and return jobs. • Clearly communicate technical findings and repair requirements to Service Advisors, workshop supervisors, colleagues, and customers. • Coordinate with relevant workshop stakeholders to support efficient repair completion. • Recommend improvements to workshop processes, working methods, tools, and equipment. • Support improvements in technician productivity, efficiency, and utilization. • Identify technicians’ training needs and provide technical guidance and knowledge-sharing support. • Continuously update technical knowledge in line with vehicle and manufacturer developments. • Assist the Parts team with the accurate identification and procurement of required spare parts. Required skills to be successful • Strong vehicle diagnosis and troubleshooting capability. • Minimum of 5 years of relevant experience in a well-reputed automotive workshop. • Advanced knowledge of automotive mechanical and technical systems. • Ability to analyze complex technical concerns and identify practical solutions. About the team You will be part of the Automall Used Car Preparation Department and will report to the Workshop Supervisor. The role works closely with junior and senior technicians, Service Advisors, workshop colleagues, customers, and the Parts team to ensure accurate diagnosis, quality repairs, and efficient workshop operations. The position has no direct reports but provides technical guidance and support to other technicians. What equips you for the role • Trade Certificate, Diploma, or Degree in Mechanical or Automobile Engineering. • Previous experience in a similar or equivalent technical role. • Strong technical and communication skills. • Proven ability to diagnose complex vehicle faults and support others with technical problem-solving. • Sound understanding of workshop quality, productivity, efficiency, and first-time repair requirements. • Strong verbal communication skills, with the ability to clearly explain technical findings. • Ability to guide and support technicians with different levels of experience. • Good planning, organizing, and follow-up skills. • Customer-focused approach with a strong commitment to quality. • Teamwork, integrity, perseverance, assertiveness, and task orientation. • Ability to work effectively in a busy workshop environment while maintaining quality and productivity standards. Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems. Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey. Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities. Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.